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Privacy Policy
RYP Property Management
Last updated: 26/06/2025

1. Who We Are
This privacy policy explains how we collect, use, and protect your personal data at RYP Property Group Limited, trading as RYP Property Management ("we", "us", "our").
• Company name: RYP Property Group Limited
• Trading name: RYP Property Management
• Registered address: College House, 17 King Edwards Road, Ruislip, HA4 7AE
• Website: www.ryp-property.com

2. What Data We Collect
We may collect and process the following types of personal data:
• Full name
• Residential address
• Email address
• Telephone number
• National Insurance number
• Proof of identity and bank details (for tenants)
• Property ownership and rental property details (for landlords)

3. How We Collect Your Data
We collect data from:
• Website forms
• Emails and phone calls
• In-person meetings
• Referencing platforms
• Letting portals (e.g., Rightmove, Zoopla

4. Why We Collect Your Data
We collect your personal data for the following purposes:
• Preparing tenancy agreements and legal documents
• Carrying out tenant referencing and credit checks
• Coordinating maintenance and repairs
• Marketing available properties and services
• Complying with legal and regulatory obligations

5. Legal Basis for Processing
We rely on the following lawful bases under the UK GDPR:
• Contractual obligation: To manage tenancies and property services
• Legal obligation: To comply with housing, tax, and financial regulations
• Legitimate interest: For property management, maintenance, and marketing
• Consent: Where required for marketing communications

6. Sharing Your Data
We do not sell or share your personal data with external third parties.
However, we do store and manage your data using our property management software provider:
• Alto – Used to manage property records and communications.
All data is stored securely within the UK.

7. Cookies
Cookies on our website are managed by our website provider, design.com. These may include essential and performance-related cookies. You can manage your cookie preferences via your browser settings.

8. Marketing Communications
We may send you occasional emails about:
• New properties available to let
• Updates about our services
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any email or contacting us directly.

9. Data Retention
We retain your personal data for seven (7) years from the date of your last interaction with us. This is to meet legal and financial record-keeping requirements.

10. Your Data Rights
Under the UK GDPR, you have rights regarding your personal data, including:
• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time (where consent is relied upon)
To exercise any of these rights, please contact Richard Young at [insert your contact email or phone number].

11. How to Complain
If you are unhappy with how we handle your data, please contact us directly first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk